Help & Safety
Browse Help Topics
Find answers to common questions organized by category
Getting Started
Learn how to create an account, choose a plan, and start learning.
Courses & Learning
Questions about courses, tutors, and the learning experience.
Billing & Payments
Manage your subscription, payments, and billing information.
Account Settings
Update your profile, preferences, and account information.
Working with Tutors
How to book lessons, communicate with tutors, and get the most from sessions.
Technical Support
Troubleshoot technical issues and get help with the platform.
Your Safety is Our Priority
Learn about our commitment to protecting you and your data
Data Privacy
We protect your personal information with industry-leading security measures and comply with GDPR, CCPA, and other data protection regulations.
- •End-to-end encryption for all communications
- •Secure payment processing (PCI DSS Level 1)
- •Regular security audits and penetration testing
- •You control your data - delete anytime
Verified Tutors
Every tutor goes through a rigorous vetting process to ensure quality and safety for our learning community.
- •Background checks and identity verification
- •Teaching credentials and language proficiency tests
- •Ongoing performance monitoring and reviews
- •Code of conduct and professional standards
Community Guidelines
We maintain a respectful, inclusive learning environment for everyone in our community.
- •Zero tolerance for harassment or discrimination
- •Report inappropriate behavior anytime
- •24/7 moderation and support team
- •Clear consequences for policy violations
Legal Compliance
We operate in full compliance with international education and data protection laws.
- •Licensed educational services provider
- •GDPR and CCPA compliant data handling
- •Transparent terms of service and privacy policy
- •Regular compliance audits and certifications
Still Need Help?
Our support team is here to assist you with any questions or concerns.